AI Customer Support Bot

An e-commerce platform handling 5,000+ support tickets monthly needed an AI chatbot that could resolve the majority of inquiries autonomously while seamlessly escalating complex issues to human agents.

Their support team was overwhelmed with repetitive questions about orders, returns, and shipping. Response times averaged 4+ hours, leading to customer churn. They needed intelligent automation that could understand context and provide accurate answers.

We deployed a GPT-4 powered support bot with RAG-based knowledge retrieval from their help docs, order system integration for real-time status checks, and intelligent escalation logic. The bot now handles 85% of tickets autonomously with a 92% customer satisfaction score.

Download our case study to explore how we built an AI support bot that handles 85% of tickets autonomously.